Frequently Asked Questions
Orders
How do I place an order?
Browse your favorite products, select your preferred size, and click Add to Cart or Buy Now. Complete the checkout process, and you'll receive an order confirmation.
Can I cancel my order?
Orders can only be canceled before they are dispatched. Please contact us as soon as possible if you need to cancel your order.
Shipping
How long does delivery take?
- Karachi: 1–3 business days
- Other cities in Pakistan: 3–5 business days
Delivery times may vary during sales, holidays, or due to courier delays.
How much is shipping?
Shipping charges are calculated at checkout. We may offer free shipping on qualifying orders during promotions.
Do you deliver all over Pakistan?
Yes, we deliver nationwide.
Payment
What payment methods do you accept?
- Cash on Delivery (COD)
Is Cash on Delivery available?
Yes, Cash on Delivery is available across most locations in Pakistan.
Exchange & Returns
Can I exchange my order?
Yes. We offer exchanges for eligible products within our exchange policy period. Items must be unused, unwashed, and returned in their original condition with tags attached.
Do you offer refunds?
Refunds are only provided in cases where the wrong or defective product is received, subject to our refund policy.
Products
How do I choose the correct size?
Please refer to our Size Guide available on every product page before placing your order.
Will the product look exactly like the pictures?
We strive to ensure all product images accurately represent the actual item. Minor variations in color may occur due to different screen settings and lighting.
Are your products high quality?
Yes. Aurevo focuses on premium-quality streetwear with attention to fabric, fit, and finishing.
Order Tracking
How can I track my order?
Once your order is shipped, you will receive a tracking number via WhatsApp or email.
Contact
How can I contact Aurevo?
You can reach us through:
Email: aurevo334@gmail.com
WhatsApp: 0319-8019032
Business Hours:
Monday – Saturday
10:00 AM – 8:00 PM (PKT)
Still Need Help?
If your question isn't answered here, please visit our Contact Us page or email our support team. We're happy to help.